Refund policy
Refund & Return Policy
At Forest Mist Skin, your satisfaction is our priority. If you're not completely happy with your purchase or if your order arrives damaged or defective, we’re here to make things right with a simple and transparent process.
Refund Policy
If you’re not satisfied with your purchase, we offer a stress-free refund process.
Eligibility for Refund:
Requests must be submitted within 30 days of the purchase date.
Items must be unopened, unused, and in their original condition.
A valid proof of purchase is required.
How to Request a Refund:
Contact our customer support team with your order number and a brief explanation of your refund request.
Once your request is approved, you’ll receive the return address from our team.
After we receive and inspect the returned product, we’ll notify you of the outcome.
If approved, your refund will be processed to the original payment method.
Return Policy for Damaged or Defective Items
In the rare case that your item arrives damaged or defective, we’re committed to resolving the issue quickly.
Eligibility for Return:
You must notify us within 7 days of receiving the item.
The item must be unused and returned in its original packaging.
Please include clear photos of the damaged or defective product.
How to Start a Return:
Reach out to our customer support team with your order number, a description of the issue, and the supporting photos.
Our team will provide instructions for the return process.
After receiving and inspecting the item, we’ll confirm whether your return has been approved.
If approved, we’ll either send a replacement or issue a full refund—your choice.
Additional Notes:
Forest Mist reserves the right to deny any refund or return that doesn’t meet the stated conditions.
Return shipping costs are the responsibility of the customer unless the item is deemed damaged or defective.
Need Help?
Our friendly customer support team is always happy to help. For any questions or assistance, please don’t hesitate to reach out.
Thank you for choosing Forest Mist — we appreciate your trust and support.