Refund and Return Policy

1. Refund Policy:

We strive to ensure your satisfaction with every Forest Mist product. If you are not entirely happy with your purchase, we offer a straightforward refund process.

Conditions for Refund:

• Requests must be made within 30 days of the purchase date.
• The product must be in its original condition, unopened, and unused.
• Proof of purchase is required.

Refund Process:

1. Contact our customer support team with your order number and reason for the refund.
2. Upon approval, return the product to the address provided by our support team.
3. Once the return is received and inspected, we will notify you of the approval or rejection of the refund.
4. If approved, the refund will be processed to your original payment method.

2. Return Policy:

In the rare instance that you receive a defective or damaged product, we offer a hassle-free return process.

Conditions for Return:

• Notify us within 7 days of receiving the damaged or defective product.
• Provide clear photos of the damaged or defective item.
• The product must be unused and in its original packaging.

Return Process:

1. Contact our customer support team with your order number, a description of the issue, and photos.
2. Our support team will guide you on the return process.
3. Once the return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
4. If approved, we will arrange for a replacement or issue a refund.

Note:

• ForestMist reserves the right to refuse a refund or return if the product does not meet the specified conditions.
• Shipping costs for returns are the responsibility of the customer, unless the product is deemed damaged or defective.
• For any inquiries or assistance, please contact our customer support team.

We appreciate your understanding and cooperation.