Refund and Return Policy
1. Refund Policy:
We strive to ensure your satisfaction with every Forest Mist product. If you are not entirely happy with your purchase, we offer a straightforward refund process.
Conditions for Refund:
- Requests must be made within 30 days of the purchase date.
- The product must be in its original condition, unopened, and unused.
- Proof of purchase is required.
Refund Process:
- Contact our customer support team with your order number and reason for the refund.
- Upon approval, return the product to the address provided by our support team.
- Once the return is received and inspected, we will notify you of the approval or rejection of the refund.
- If approved, the refund will be processed to your original payment method.
2. Return Policy:
In the rare instance that you receive a defective or damaged product, we offer a hassle-free return process.
Conditions for Return:
- Notify us within 7 days of receiving the damaged or defective product.
- Provide clear photos of the damaged or defective item.
- The product must be unused and in its original packaging.
Return Process:
- Contact our customer support team with your order number, a description of the issue, and photos.
- Our support team will guide you on the return process.
- Once the return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
- If approved, we will arrange for a replacement or issue a refund.
Note:
- ForestMist reserves the right to refuse a refund or return if the product does not meet the specified conditions.
- Shipping costs for returns are the responsibility of the customer, unless the product is deemed damaged or defective.
- For any inquiries or assistance, please contact our customer support team.
We appreciate your understanding and cooperation.
